Contacting Support
Please feel free to submit a ticket and someone will be with you shortly. You may also view or change the status of an existing case through our Self-Service Center.
Instant messaging is available. We currently have staff on most IM networks:
| XMPP | supportgrokthis.net |
| AIM | grokthissupport |
| Yahoo | grokthisnet |
| Skype | grokthisnet |
Telephone support is available, primarily for emergency requests:
| Toll-free (US): | 1-800-630-0476 |
| International: | +12155250123 (USA) |
Knowledge Bases
Our Community Portal aims to be a wealth of information provided by both our staff, and your peers. Please check it out!
We also have a legacy Knowledge Base (login req.)
Contacting Billing
To view or pay invoices, or update your billing information, please login to our billing portal. To upgrade or downgrade your account, please contact Sales.
If you have any questions for our billing department, they can be reached by submitting a ticket.
Contacting Sales
Inquiries regarding new sales can be submitted via our contact form.